Molly Masterson 

2245 Sunset Place

Mill Creek, WA 98215

(425) 625-1288

Personal Assistant • Office Manager

Highly skilled manager with a proven track record for building client relationships and employee loyalty.  Quick learner who enjoys a challenge.  Recognized for ability to multitask and manage employee performance. 

Key Credentials

Technology: Adobe Photoshop, Office XP Professional (Excel, PowerPoint, Word, etc...); PageMaker, email and internet. 

Business Experience

CENTER for HEALTH and WELLNESS, Mill Creek, WA

2003–Present

Personal Assistant to CEO

Position Summary: Responsible for office maintenance, travel arrangements, event planning and management, meeting minutes, and handling of complaints.

·    Revamped all office procedures to improve efficiency.

·    Organized a variety of functions including board luncheons and formal dinners, staff Christmas parties and other events as needed.  

·    Increased staff moral by improving working conditions. 

·    Increased customer satisfaction by resolving complaints quickly. 

YMCA of Seattle, WA

2002–2003

IS Support Assistant

Recognized expert at resolving software, hardware, and network issues throughout the organization. 

Responsible for training staff on a variety of computer programs as needed. 

OPTIMUM CABLE & WIRELESS, Bellevue, WA

1998–2001

Customer Service Representative

Skilled at resolving customer complaints.  Acknowledged for high levels of customer retention. 

PRIOR EXPERIENCE

·    Front Counter Clerk, Video Blast, 1995–1996

·    Volunteer: Youth Services of Seattle, 1993–1995

Education & Training

Bachelor of Arts

Psychology & Computer Systems

University of Washington, Bothell, WA

Additional Training:

 Time Management  • Customer Service • Medical Terminology