Summary of Qualifications

Experienced Customer Care Representative/Help Desk Administrator, including seven years know-how in customer inquiry resolution. Proficient in Windows-based programs, MS Office, and Internet. Proficient in problem solving with strong ability to promote troubleshooting, teaming and communication. Bilingual English/Spanish.

Technical Training

Strahan College, Denver, CO

1999 - 2000

• Diploma of Enterprise Network Communications
• Developed user accounts.
• Created security procedures for account access.
• Build and implement single and multiple IT domain models

Related Work Experience

AIM Networks, Inc, Golden, CO

2000 - 2004

Communications Administrator

• Managed Access database maintenance to ensure system integrity and accuracy.
• Directed new employee development
• Recognized as the Top Performer in Management Team

Micro Corporation, Highlands Ranch, CO

1997 - 1998

Technical Engineer Manager

• Managed technical support staff for the Razor NS Distribution
• Handled High level technical requests regarding Razor NS hardware/software and data synchronization
• Managed customer care representative division in charge of customer call response.

Distill Telecommunications, Denver , CO

1996 - 1997

Customer Care Coordinator

• Provided superior customer care service while maintaining company objectives
• Researched and updated computerized accounts of MCI customers utilizing the OS/2 IBM database

Education

Denver University, Denver, CO

1992-1994

Bachelor, Computer Programming