Alicia M. Ortiz

6109 Gorby Lane

Jackson, MS 39213

(601) 577-1994

OFFICE MANAGER / CUSTOMER SERVICE / PERSONNEL MANAGER

·       Known for excellent customer service skills. Conceived and implemented procedures and systems to increase workplace productivity.

·       Oversee daily office operations. Effective multitasker and team leader able to work unsupervised.

·       Highly-proficient in Windows and Macintosh platforms and Microsoft Office (Word, Excel, Mail, Works), WordPerfect.

PROFESSIONAL EXPERIENCE

Jackson City Hospital –Jackson, MS

2004 - present

MEDICAL TRANSCRIPTIONIST

·       High level of accuracy in transcribing dictation for doctors and therapists.

·       Sped transcript completion by request for urgent projects to meet needs of physician and surgery schedules.

·       Known for generating superior physician satisfaction. Increased efficiency and timeliness by creating ZIP files to deliver documents by email to identified destination.

Tole ’N Trinkets – Jackson, MS

2003 – 2004

STORE CLERK

·       High level of courteous assistance in small store with purchase selections. Create attractive merchandise displays. Proven increase in sales from displays and marketing.

·       Strong organizational skills combined with creative solutions to increase sales and customer traffic.

·       Oversaw creation of a second stock room to accommodate increased volume of merchandise.

State of Ohio, Bureau of Workers’ Compensation – Jackson, MS

1995 – 2000

CUSTOMER SERVICE SPECIALIST (CLAIMS REP)

·       Monitored and investigated workers’ compensation disability and medical claims for compensatory issues to ensure compliance with guidelines.

·       Coordinated with other divisions (e.g., rehabilitation and medical reps) to resolve problematic issues. Completed reports and maintained detailed diary system of claim activity.

EDUCATION / TRAINING

Claims Skills Assessment Demonstration, State of MS Civil Service Exam

Claims Training, 3-week (off site) coursework

Word Processing Specialist & Clerk

B.S., Human Resources Management, 1993, Geneva College – Jackson, MS

Business Coursework:

Jackson City College – Jackson City, MS