4721 Ocello Street, San Diego, CA  92111  / Tel# (602) 565-2827 Email: lindah@myisp.com

 

Office Manager

 

SUMMARY

 

Office Manager with 16 years experience providing administrative, personnel, and customer support. Demonstrated skills include ability to handle multiple projects and assignments, identify improvements to procedures, and supervise the work of others. Skilled in financial operations management, including account reconciliation, employee payroll, and bank deposits. React flexibly to changes in priority and direction, assume increased responsibilities as needed, and motivate other to achieve business objectives.

 

TECHNICAL SKILLS

 

 

EXPERIENCE

 

Holcomb Communications, San Diego, CA

1998 - Present

Office Manager

Managed office staff of 12 and oversaw daily business operations of 120-person publishing firm. Responsible for administering employee payroll, company taxes, and 401(k) Plan. Handled petty cash, check distributions, and bank deposits.

·         Trained, and evaluated office support staff. Managed and mentored new employees on company objectives, policies, and employee requirements and expectations.

·         Trained over 20 employees on the use of a new financial records management database.

·         Balanced checking accounts for cash flow discrepancies and resolved cash overage/shortages.

·         Reviewed monthly financial statements and researched and resolved  computer and billing errors. Implemented process improvements to reduce future errors.

 

Industrial Savings & Loan, San Diego, CA

1994 - 1998

Administrator

Provided quality human resources and customer relations support. Oversaw insurance and employee benefits, Handled all employee benefits questions, and negotiated contracts with insurance representatives. Resolved customer issues and addressed complaints, exceeding customers’ expectations.

·         Was instrumental in improving customer relations using excellent listening and problem solving skills.

·         Provided counseling and was able to reduce grievances by 25% while improving employee morale and retention.

·         Developed and implemented a training program for administrators within the financial institution.

 

Community Network Foundation, San Diego, CA

1986 - 1994

Executive Assistant

Support given in both administrative and clerical areas. Developed and maintained filing system, answered and screened telephone calls, maintained meeting schedule and drafted business correspondence. Financial responsibilities included overseeing expenses, processing expenditure reports, and handling disbursements.

·         Introduced and maintained computer-based accounting system.

·         Organized records and files, simplifying storage and streamlining system.

   

 

EDUCATION

 

Bachelor of Arts (Psychology), 1992

San Diego State University, San Diego, California 

Associate of Arts (Management), 1986

San Diego Community College, San Diego, California