Stacey Hawks

604 Forest Lane

New York, NY 10014

(925) 545-1994

OFFICE ADMINISTRATOR … OFFICE MANAGER

·       Business professional with three years of management/administration experience and 10 years of project management/system analysis experience. Posses a high degree of professionalism, customer focus, and attention to detail.

·       Manage daily office operations, resolve problems, and create and implement organizational projects and systems. Excellent organizational skills with the ability to help others become better organized.

·       Exceptional written and interpersonal skills and the ability to relate to individuals at all levels, within and outside of the organization. Strong critical-thinking capabilities.

·       Proficient using current business software and tools including Microsoft Office (Word, Excel, Access, Outlook) and QuickBooks Professional.

PROFESSIONAL EXPERIENCE

Henderson Group LLC – New York, NY

2003 to Present

OFFICE MANAGER

Managed day-to-day operations for a four-season residential and commercial landscaping/holiday lighting firm with 15 employees. Conceived and developed proposals/presentations and  policies.

·       Improved customer service and relations with existing and prospective customers through excellent communications skills and adept handling of internal and external customers.

STATE FARM INSURANCE DISASTER RECOVERY FIELD OFFICE – New York, Ny

2000 to 2002

CUSTOMER SERVICE REPRESENTATIVE/SECRETARY (CLAIM ADJUSTING)

Fielded incoming telephone calls for new and existing policyholder claims. Assisted with information sharing between field offices and agencies. Demonstrated excellent communication and interpersonal skills.

PROJECT MANAGER                                                                                      1999 to 2000

Performed project/construction management duties for the Owner/Builder of a new restaurant in Downtown New York. Identified tasks, developed priorities, and maintained scheduling.

EDUCATION & PROFESSIONAL DEVELOPMENT

BACHELOR OF SCIENCE (Computer Science & Business Concentration) – New York University, Chicago, IL

Software Testing & Quality Assurance, University of California Berkeley

SQA TeamTest 4.0 – SQA, Woburn, MA