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Vincent V. Hoskins 1663 Dye Street Scottsdale, AZ 85223 (480) 778-8612 |
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MANAGER |
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TRAINING DESIGN PROJECT MANAGEMENT BUSINESS DEVELOPMENT CHANGE MANAGEMENT |
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Determinated, dedicated, disciplined leader with the ability to drive continuous improvement. |
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Professional strengths include: |
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EXPERIENCE |
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TELCOM |
1998Present |
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Training & Design Analyst |
2002-2004 |
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· Improved employee training to confront knowledge gaps. |
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· Led major release of system designed to double end-users and transition to a single platform. |
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· Streamlined reporting requirements to free up personnel time for increased productivity. |
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Business Analyst, Sales & Business Optimization Team |
2001-2002 |
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· Devised strategy to streamline business operations for improved customer relationships. |
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· Formulated training system for users. |
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· Improved online training materials. |
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Call Center Training Project Team Member, Call Center Optimization Project |
2000 |
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· Devised a nationwide program to boost sales. Improved sales volume by 135%. |
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· Partnered with colleagues to standardize straining programs for sales representatives. |
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Acting Sales Manager, In Touch |
1999 |
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Coached team members to improve performance. Post-coaching sales increased 125%. |
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EDUCATION & TRAINING |
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B.S. Marketing |
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