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| Business Analyst Systems Integrator | ||||||
| Superior ability to lead system integrations for larg-scale projects. Proven expertise to analyze, design, and implement systems integrations; also able to lead end-user training courses. | ||||||
Areas of Strength | ||||||
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| Technical Skills | |
| Software Applications: MS Word, Excel, and
Access. Programming Languages: COBOL, BASIC, SQL. | |
| Key Accomplishments | |
| • Selected to lead team to analyze and recommend cost-cutting procedures.
• Led data migration for alliance with larger corporation. • Improved Help Desk response times by 35% through use of a tiered system. | |
| Professional Experience | |
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AT&T, San Diego, CA |
1978 - Present |
| Manager | 2000 - Present |
| Mange
the largest systems project ever undertaken by the company. Lead a
cross-functional to investigate customer service and billing systems. • Located potential vendors and developed RFP. • Headed data migration meeting all deadlines. | |
| Programming Manager |
1994 - 2000 |
| Lead team of 20 technicians for programming work. • Introduced new software release procedures to improve maintenance work. • Researched all new products, processes, and tools for best-use purposes. | |
| Senior Programmer/Analyst |
1988 - 1994 |
| Programmer/Analyst |
1982 - 1988 |
| Computer Operator |
1978 - 1982 |
| Rapidly promoted through organization. Given responsiblity for all mainframe applications and updates. • Directed team to design, develop and implement company-wide time reporting system. • Designed a new software solution for cash processing. | |
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| Education / Professional Development | |
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University of California |
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| B.S. Computer Science | |
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