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Wesley C. Bock 4704 Diamond Cove North Providence, RI 02911 (401) 353-2493 | |
| Summary | |
| • Excellent organization and case management skills. • Expert knowledge of all computer network systems. • Dedicated professional with ability to troubleshoot and solve system issues. | |
| Professional Experience | |
HP Microsystems, North Providence, RI | 1982 - Present |
| Network LAN Administrator | |
| Responsible
for core operating functions. Orchestrate computer code storage library
operations. Managed systems including configuration and maintenance. Project Management • Define requirements then implement code storage for 500+ programmers. • Streamlined configuration processes which improved efficiency by 40%. Technical Administration Highlights: • Directed administration of database for 400 internal business lines. • Led hardware maintenance and repair for LAN system and individual workstations. Customer Management Contributions: • Improved customer satisfaction and retention by providing excellent and understandable end-user advice. • Built strong partnerships across teams to facilitate better customer support. Communication and Training Accomplishments: • Led training and use sessions at customers' offices. • Developed user manuals and reporting documents for all products. | |
| Awards and Recognition | |
| • Certificate of Achievement: for excellent product release and end-user training. | |
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