Winford M. Smith 

4849 Woodridge Lane

Memphis, TN 38116

(901) 332-8611

SUMMARY

Seeking a position in inside sales/support where skilles in sales, client service and technology will be valued.

PROFILE

·       Expertise in all types of sales, inluding cross-selling and up-selling.

·       Proven ability to provide superb customer service.

·       Valuable technical proficiencies in hardware and software.

EXPERIENCE

Customer Service Representative: Franklin Bank, Memphis, TN

2001-2002

Resolved customer service disputes in bank's call-center.

·       Consistently ranked as most efficient employee.

·       Ensured customer retention by resolving complex account issues.

Customer Service Representative: Memphis First Bank, Memphis, TN

2000-2001

Helped customers select proper financial services.

·       Gained expertise in product information and sales skills.

·       Regularly beat sales quotas..

·       Improved sales by researching best product solutions for customers.

Customer Support Technician: Carney Technology, Memphis, TN

1997-1999

Helped customers resolve hardware and software problems via telephone consultations.

·       Used expertise in computers to troubleshoot and repair hardware configurations and software installations.

·       Ranked in top 2% of technicians for productivity.

EDUCATION

Bachelor of Arts: History, University of Memphis (2002). GPA: 3.8.

Member: Key Club

COMPUTER SKILLS

·       Hardware: A+ certified. Knowledge of all networking fundamentals.

·       Software: Microsoft Access, Excel, PowerPoint, and Word.

·       Operating Systems: Window XP and 7.