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Heather M. edmunds
4321 Raintree Boulevard
Richmond, IN
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Day: 765-232-5142 |
heatheredmunds@text.com |
Eve: 765-234-6521 |
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PROFILE: |
§ Adept at planning, managing, and budgeting resources for large LAN/WAN networks. |
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§ Expert knowledge of hardware and software systems maintenance. |
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§ Exceptionally qualified to implement Disaster Recovery Plans. |
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§ Excellent communication skills with a direct, straightforward approach. |
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§ Tri-lingual: English/Mandarin/Cantonese. |
CERTIFICATIONS:
§ MCSE, Certified Microsoft System Engineer (NT), 2002
§ MCP + Internet, Microsoft Certified Professional, 2002
§ CNE, Certified Netware Engineer, 2001
§ CNA, Certified Netware Administrator, 2001
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CCSE, Certified Checkpoint Security
Engineer
§ CCSA, Certified Checkpoint Security Administrator
§ CCNA, Certified Cisco Network Associate (Version 1.0), 1998
§ CCNP, Certified Cisco Networking Professional, 1998
NETWORKING SKILLS:
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Platforms: |
Windows NT/2000/XP, UNIX, Mac, MS Exchange, Novel |
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Protocols: |
TCP/IP, IPX/SPX, PPP, NetBIOS, Netbeui, Ethernet, Token Rings, AppleTalk |
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Hardware: |
IIS Servers, MS Servers, Citrix Servers, NetWare Servers, Cisco Routers |
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Tools: |
SMS, Open View, NetIQ, IIS 4.0, NetWare, IntranetWare, CheckPoint 2000, |
PROFESSIONAL EXPERIENCE
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ETC Solutions, Inc. |
10/00–Present |
Lead the network and help desk team to maintain a system for 600+ users..
§ Technical expert on all network and security issues.
§ Responsible for specialized technical projects including monitoring their progress and hiring contractors.
§ Provide regular testing of network backup and recovery procedures.
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toca Institute |
8/99–10/00 |
Was responsible for maintaining daily network operations. Ensured backup, disaster recovery, and virus-protection systems were in place. Executed all installations and upgrades.
§ Provided in-house support to technical staff and end-users.
§ Planned project infrastucture changes and upgrades.
§ Used end-user consultations to ensure satisfaction.
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MD International |
3/98–7/99 |
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Was responsible for analyzing and installing software and communications software. Maintained and developed the LAN/WAN systems. .
§ Provided around the clock, on-site (or by phone) technical support to LAN/WAN networks with over 500+ users across ten offices.
§ Configured and integrated netowrk protocols.
§ Helped determine hardware/software solutions for the network.
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George Washington University |
1/90–2/98 |
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Configured computer workstations and upgraded/maintained systems. Trained users regarding workstation equipment and peripherals.
§ Developed an in-house library databases.
§ Wrote and revised programming codes for systems.
EDUCATION:
Masters of Science, Management Information Systems
University of indiana
Bachelor of Science, Computer Engineering
purdue University
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