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Donald M. Holton 3092 Ocala Street Orlando, FL 32803 (407) 442-4497 | |
| Qualifications Profile | ||||||||||||
| Human Resources professional with
expertise in recruiting and placing top candidates in customer service
and administration. Regularly beat performance goals and customer
service expectations. Excellent written and oral communication. Key Skills:
Key Talents:
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| Related Skills and Achievements | |
| Interviewing • Directed all interviewing for corporate placements. • Helped train employees for interviews. • Conducted weekly interviews for lower-level staffing. Negotiation and Team Building • Ensured on-time flight departures with a 90% success rate. • Led annual contract negotiations with union leaders. Communication and Training • Effectively trained employees to execute efficient and timely operations. • Presented more than 50 training seminars. Program Management and Administration • Managed daily operations for all Airport operations. • Directed customer support programs to ensure flights were staffed properly. Customer Service • Excellent record of customer service. • Solved hundreds of customer complaints. | |
| Career Chronology | |
Darlington Airlines, Orlando, FL | 2000 - Present |
| Station Operations Supervisor | |
| Directed all operations for a 20 flight per day regional airport. Managed and supervised 50+ employees. | |
Darlington Airlines, Orlando, FL | 1998 - 2000 |
| Onboard Service Crew Scheduling Coordinator | |
| Managed onboard service crew. Scheduled all staff and crew for the airlines. | |
Darlington Airlines, Orlando, FL | 1996 - 1998 |
| Sales and Services Representative Lead | |
| Responsible for leading 200 reservation agents as part of the customer service team. Hired and trained all new employees. | |
Darlington Airlines, Orlando, FL | 1994 - 1996 |
| Lead Administrative Assistant | |
| Supervised employees in reconciliation of monthly sales, performd accurate data entry and created financial reports to present to management. | |
| Education and Relevant Training | |
| Darlington Employee's Travel School, Orlando, FL | |
| Computer Skills | |
| • | Lotus 1-2-3 • Microsoft Word, Excel and PowerPoint |
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