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Mary R. Burgess 3252 John Daniel Drive Jefferson City, MO 65101 (572) 690-9780 | |
| Summary of Qualifications | |||||||||
| Experienced professional with expertise in the Service and Hospitality. Key skills include:
Certifications: • CPR • Food Safety • Emergency Support | |||||||||
| Professional Experience | |
Mississippi Cruises, Branson, MO | 2000 - Present |
| Guest Services Director | |
| • Assist passengers in boarding and pre-boarding functions. Checked baggage and coordinated with captain, decks, and catering. • Greet 200+ passengers per day as they come aboard and socialize with them during the trip. Make presentations regarding river sites. | |
River Cruises, Branson, MO | 1995 - 2000 |
| Cruise Director | |
| • Provided guided boat tours of the Mississippi River to ensure the comfort and enjoyment of guests. • Designed advertising campaign to improve relationships with the Chamber of Commerce. | |
Randy's Car Rental, Branson, MO | 1994 - 1995 |
| Reservationist | |
| • Helped upwards of 300 customers per day with car reservations and rental car returns. Awarded excellence in service award. • Resolved customer disputes and handled maintenance issues. | |
| Education & Training | |
University of Missouri | |
| Bachelor of Arts, Business | |
| Training Seminars in: Public Speaking and Customer Relations | |
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