Kathryn B. Berg

1878 Angus Road

New York, NY 10021

(212) 472-1682

FLIGHT ATTENDANT

Customer Service / Problem Solving / Organizational Expertise

·         Superb customer service skills.

·         Demonstrated ability to use diplomacy and good judgement in high-stress situations.

·         Team player dedicated to improving work environment.

·         Cultivate relationships with customers through excellent care and solutions.

·         Excellent knowledge of airline safety procedures.

·         CPR / First Aid Certified

CORE STRENGTHS

·         Procedure Enforcement

·         Regulatory Compliance

·         Crisis Management

·         Team Building

·         CPR Training

·         Communication Skills

·         Training

·         Flexible and Adaptable

·         Creative Problem Solver

·         Quality Control

WORK EXPERIENCE

MACY’S DEPARMENT STORE, New York NY

Current

 Sales Associate, Men's Outerwear

·       Provide advice on best outerwear selections for different purposes.

UNITED AIRLINES, Newark, NJ

 1999 to 2003

 Flight Attendant 

·       Executed thorough safety inspections for take-offs and landings.

·       Performed security sweeps consistently while in-air.

·       Coordinated food and beverage arrangements.

·       Assisted minors, handicapped and elderly travelers.

·       Complied with all company and FAA regulations

CHILDREN’S MUSEUM, Philadelphia, PA

 1998 to 1999

 Art Instructor

Occupational Medical Services, Philadelphia, PA

 1997 to 1998

Medical Assistant

education

UNITED FLIGHT ATTENDANT TRAINING SCHOOL, Newark, NJ

 1999

Certified Flight Attendant Certificate of Completion