Diana D. McNeilly 

2554 Central Avenue

Rochelle Park, NY 07662

(201) 415-5996

EXECUTIVE HOUSEKEEPER

Experienced professional housekeeping executive with over a decade in hospitality management. Demonstrated ability to use creative problem solving to increase efficiency by up to 56% and reduce costs by 75%. Fluent in English, Mandarin, and Chinese. Willing to travel and relocate.

PROFESSIONAL EXPERIENCE

MARRIOT INTERNATIONAL, NewYork, NY

2003–Present

Group Executive Housekeeper

Manage all housekeeping operations for a 2000 room five-star hotel. Direct supervision of ten with indirect supervision of 100 personnel. .

·       Reduced laundry operation costs by 25% through use of a linen rental program.

WILTON WINDSIDE RESORTS, Jersey City

2002–2003

Housekeeping Manager

Trained over 300 housekeeping personel to improve efficiencies at this multi-site resort. Created a video training system to standardize and improve training.

·       Improved efficiencies by reducing checkout time and making rooms available for cleaning.

APPLETON  HOTEL, Hoboken, NJ

1997–2002

Assistant Executive Housekeeper

Oversaw 5 direct personnal and 75 indirect personnal for this establishment with 700 rooms. Implemented a centralized housekeeping station which improved efficiency by 35%.

·       Reduced room cleaning time by 45%, while maintaining high standards, by introducing the use of new cleaning routine.

·       Reduced costs by 25% by investigating new cleaning products.

Laundry Manager

1996

Supervised and instructed 40 laundry personnel in the cleaning and ironing of linens. 

·       Saved 80% in costs by using modified locker bags for staff uniforms, instead of metal lockers.

·       Promoted to executive housekeeper after first year.

EDUCATION AND TRAINING

INTERNATIONAL HOTEL ASSOCIATION TRAINING EDUCATION CENTER

·       Certificate in Accommodation Management, 2001

·       Certificate in Executive Housekeeping, 1997