Debra W. Koch

4210 Cinnamon Lane

San Antonio, TX 78258

(210) 862-4190

CRISIS & EMERGENCY • DISASTER MANAGEMENT

Multi-skilled professional with a diverse background in business and management. Demonstrated track-record of leadership capabilities. Dedicated to customer service and the ability to keep poise and diplomacy in high-pressure, crisis situations. Able to ensure business continuity through rapid response procedures and processes. A forthright leader with excellent communications skills. Able to deliver projects ahead of deadline and for building loyalty.

Professional strengths include:

Selected Contributions / Highlights

Recognized for combining three disaster recovery plans into one cohesive whole.

Broke down a disaster recover strategy into formalized procedures.

Standardized recovery plans and set a review cycle.

Worked with management to oversee implementation of disaster recovery preemptive measures.

Formulated management reporting mechanisms and status reports.

Oversaw 45 personnel and a $30 million budget.

Employment Snapshot

INSURANCE TEXAS GROUP INSURANCE

2000–Present

IT Services Continuity Coordinator

2003–Present

Disaster Recovery Coordinator

2000–2003

PA to Service Delivery Manager

2000

CREDIT UNION, San Antonio, TX

1999

Learning Center Administrator

MOUNTAIN RESORT, San Antonio, TX

1993–1998

Acting Duty Manager

1997-1998

Receptionist Shift Leader

1993-1997

Experience Narrative

INSURANCE TEXAS GROUP  INSURANCE

2000–Present

Engagement Summary:

Managed national disaster recovery planning for the organization.

Summary: Completely revamped documentation procedures and lack of formal standards. Established monthly management meetings to increase awareness of disaster recovery initiatives.

Contributions & Results:

IT Services Continuity Coordinator

2003–Present

·    Implemented complex system recovery testing.

·    Standardized disaster plans and documentation.

·    Wrote the comprehensive Management Recovery Plan manual.

·    Improved documentation consistency.

·    Point of contact for managers around the globe regarding disaster management.

·    Created application matrix to capture information.

·    Created spreadsheet for quick reviews of responsibilities.

·    Created a business sign off strategy to improve projects and testing.

Disaster Recovery Coordinator

2000–2003

·    Improved failure rates by 100% for disaster recovery tests.

·    Positioned the business to embrace future infrastructure developments.

·    Established management reporting mechanisms.

·    Consulted with project managers to implement testing.

·    Coordinated teams across the country during recovery testing procedures.

·    Reduced recovery timeframes by 150%.

·    Led the first company-wide backup review strategy review.

PA to Service Delivery Manager

2000

Supported senior mangement and upheld HR and administrative responsibilities.

·   Created a calendar to track personnel.

·    Created procedures manual to reduce training time.

·    Recruited for major IT upgrade project.

CREDIT SUISSE, London UK

1999

Open Learning Center Administrator

Temporary assignment on working holiday in London.

FOUR SEASONS RESORTS, San Antonio

1993–1998

Acting Duty Manager

1997-1998

Receptionist Shift Leader

1993-1997

Established protocols for the front desk area. Managed budget for department, hired staff, and led performance reviews. Led and created the staff training program.

Technology Summary

Team Track (Change Management) • USD (Incident & Problem Management)

Microsoft Office XP (Word, PowerPoint, Excel, Outlook, Access)

Lotus Notes; Microsoft Project; Windows 9x/NT; LANs/WANs, Visio

ABC Flowcharter, Adobe Photoshop

Education & Training

Bachelor of Business (Management)

University of Texas, San Antonio

Graduate Certificate in Disaster Management

Texas University of Technology (commenced 2003)

Certificate 1 in First Aid

Recent training includes Business Continuity Planning Seminar, Incident Management & Request Tools, IT Infrastructure Library Training, and Customer Service Excellence. Attended the “Survive Conference” for Business Continuity Planning and Disaster Recovery; workshops in risk assessment, business impact analysis, and disaster recovery strategies; trained in MS Visio.