2988 Ryan Road, Yankton, SD  57078  / Tel# (605) 655-1637 Email: alfredjreaves@text.com

 

Department Supervisor

 

SUMMARY

 

Experienced manager with expertise in audio-visual sales and customer service. Able to lead installation and sales teams. Able to develop personnel for highest customer service. Skilled computers and management software. Continually improve audio-visual knowledge through attendancd of classes and professional seminars.

 

AREAS OF EXPERTISE

 

 

EXPERIENCE

 

CS Services, Yankton, SD

1999 - Present

Department Supervisor

Manage a staff of several technicians and administration personnel. Regulate inventory. Organized installation and personnel schedules.

·         Monitored customer service and interacted with customers and suppliers. 

·         Implemented process improvements to decrease damages by 50%.

·         Designed a five-point inspection to improve repair time.

·         Coordinated equipment donation to community fundraiser.

 

sun Home Systems, Yankton, SD

1996 - 1999

Department Manager

Recruited and managed a staff of 30 sales professionals. Trained staff in excellent customer relations. Also responsible for inventory, scheduling, installations and sales performance records.

·         Analyzed sales data to recommend merchandising strategies and new products. Changes resulted in 25% more sales.

·         Provided installation training. Evaluated staff and recommended supplemental training if needed.

·         Researched rapid developments in home entertainment technology and identified market trends.

·         Received best store status for highest revenues.

 

Av Solutions, Yankton, SD

1994 - 1996

Technical Support Representative

On-call technician for audio-visual equipment. Installed equipment for large corporate meetings and educational programs.

·         Responded to calls with an average five-minute response time.

·         Trained other technicians to minimize damage during equipment setups.

·         Researched market trends to recommend new product offerings.

 

EDUCATION AND TRAINING

 

Bachelor of Arts (Communications), 1994

SD State College, Yankton, SD

 

Training classes include:

 

Sony Home Theater Installation

Control Systems Programming