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| Summary | |
| • Reliable professional with strong work ethic and an extensive background in Customer Support and HR. • Strong communicator and leader with excellent problem solving and negotiation skills. • Able to work independently and as part of a team. | |
| Skills Summary | |
| Customer Service: • Resolved problems quickly to prevent escalation. Implemented solutions within the day. • Able to assess customer needs quickly and accurately. • Trained new hires to enable them to reach productivity quickly. • Excellent oral and written communication. Management: • Played supervisory role for website creation. • Proficient in project planning and time and cost estimates. Computer Skills: • MicrosoftWord and Excel • Knowledge of computer programming • Exceptional ability to master any business application quickly | |
| Employment History | |
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KJ INSURANCE COMPANY, Flint, MI |
1995 |
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1999 - Present | |
| Small Business Property, Commercial Auto, Workers Compensation | |
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1997 - 1999 | |
| Global Property | |
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1995 - 1997 | |
| Commercial Property | |
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BELL, INC., Flint, MI |
1994 - 1995 |
| Consultant | |
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UNITED, New York, New York |
1990 - 1994 |
| Systems Analyst | |
| Human Resources, Benefits, Pension, Payroll and Stock Transfer | |
| Education | |
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University of Michigan |
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| B.A., Sociology | |
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