JOYCE M. MARTIN

4221 Morris Lane

Raymondsville, TX 78588

(830) 355-1884

QUALIFICATIONS PROFILE

·       Customer Service Representative with expert knowledge and experience in office management, accounting, customer service, and database management.

·       Comprehensive experience in financial management and reporting.

·       Proven ability to field inquiries and prepare business correspondence.

·       Ability to thrive in busy environment.

·       Adept improving operational efficiency and streamlining processes.

·       Foreign language expertise in Spanish and German.

EMPLOYMENT HISTORY

SBC – Raymondsville, TX

2003 to Present

Customer Service Representative

Assisted improving productivity and levels of customer service.

Key Achievement:

·       Integral role in improving customer service.

SUPREME CAR  CENTER – Raymondsville, TX

2002 to 2003

Administrative Assistant

Helped prepare accounts receivable and payable. Managed all customer service inquiries.

Key Achievement:

·       Presented results to management to enable them to make sound business decisions.

EP COMMUNICATIONS – Raymondsville, TX

1998 to 2002

Office Manager

Handled all financial reporting. Communicated with vendors and negotiated payments.

Key Achievement:

·       Improved efficiency by 25%.

CERTIFICATION

Certified Office Manager – Branford Hall Institute, Branford, CT

COMPUTER SKILLS

Microsoft Word, Excel, and PowerPoint.