713 Elliot St, Manchester, NH 03231  / Tel# (603) 593-6912 Email: ecrispin@text.com

 

Customer Service Representative

 

PROFILE

 

Customer Service professional with the ability to build strong relationships with customers, coworkers and potential clients. Expert in sales contract preparation and order processing. Commitment to continuous education.

 

SKILLS SUMMARY

 

·         Proactive customer service professional.

·         Excellent listener and problem solver.

·         Continuously study new products to improve explanations to customers.

·         Experienced in staff supervision.

·         Computer proficiency in Word, Excel and CMS Automotive Information System.

 

EXPERIENCE

 

Automotive Services, Inc., Manchester, NH

1998 - Present

Customer Service Representative

Manage over 50 large retail accounts. Provide ongoing motivation to reach sales objectives and ensure productivity.

·         Document and resolve customer disputes.

·         Led company process improvement initiative.

·         Enhancing on-time delivery by 20%.

 

Valley Ford, Manchester, NH

1994 - 1998

Customer Service Representative

Managed staff of ten Customer Support representatives to support sales department. Determined human resource policies for company.

·         Streamlined shipping system to reduce errors.

·         Oversaw transition of new system to improve scheduling.

·         Conducted monthly staff training to improve product knowledge of personnel.

·         Customized an order entry system.

 

Valley Dodge, Manchester, NH

1992 - 1994

Customer Support

Performed customer support and office administration. Successfully resolved all billing disputes.

·         Processed sales contracts and parts orders efficiently and accurately.

·         Responsible for ensuring accurate processing

 

EDUCATION AND TRAINING

 

Bachelor of Arts (Communications), 1992

Valley College, Manchester, NH

 

Continuing Education

 

Safety and Security for Customer Service Professionals, 2001

Managing Customer Support Professionals, 1996

Effective Customer Service, 1994

 

VOLUNTEER

 

Valley Medical Center Hospice, Candy Striper

Dogs for Seniors, Fundraiser