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Fred D. Burnett 1333 Neuport Lane Lawrenceville, GA 30245 (919) 345-0087 | |
| Profile | |
| Customer service specialist with
expertise in the retail industry. Able to work independently or as part
of a team. Devoted to kind and competent customer service to help
company meet its objectives. Skilled in work in high-stress
environments with multiple priorities. • Improved sales by 45% during first year by implementing customer service training. • Coordinated sales and documentation. • Improved delivery time and shipment accuracy. | |
| Career History and Experience | |
Maxton Industry | 1998 - Present |
| Customer Service Account Rep/Team Leader | |
| • Responsible for overseeing five major accounts worth $2,000,000+. • Handled collections. • Monitor inventory to ensure on-time delivery. | |
MST Tools | 1995 - 1998 |
| Customer Service Account Rep - Team Leader / Customer Service Account Manager | |
| Oversaw 45 large chain accounts.. • Processed all sales contracts and orders. • Updated customer account information. • Resolved invoicing errors and shipping problems. | |
Terco Health | 1991 - 1994 |
| Customer Service Representative | |
| Handled customer service inquiries and complaints. • Trained and assessed employee performance. • Resolved complaints. | |
| Seminars / Workshops | |
| • Team Building • Customer Service Excellence | |
| Education | |
University of Chicago, Chicago, Illinois | 1986 |
| Bachelor of Science, Horticulture | |
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