2961 Sun Valley Road, Spokane, WA 99201 / Tel# (509) 855-5674 Email:jamescole@text.com

 

Computer Technician

 

SUMMARY

 

Computer support technician with over eight years experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels. Professionally certified by CompTIA and Microsoft.

 

SKILLS

 

 

EXPERIENCE

 

Industrial Savings, Spokane, WA

1999 - Present

Computer Technician

Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and desktop and network issues to resolution. Performed maintenance of peripherals and computer networds. Installed operating systems and software applications. Led demonstrations to teach usage.

 

Flix International, Spokane, WA

1996 - 1999

Help Desk Analyst

Staffed a help desk to provide assistance to users via telephone and email. Assisted Lead Technician.

·         Wrote a FAQ manual.

·         Led training sessions for frequent problems.

 

Library Technologies, Inc., Spokane, WA

1995 - 1996

Desktop Support

Supported libaries in the use of specialized networks and hardware. Configured systems according to the needs of each library..

·         Created and edited documentation for installation and training manuals.

·         Provided training for personnel in software use.

 

ford Business Associates, Spokane, WA

1994 - 1995

Technical Support Specialist

Provided technical support for over 150 staff members. Led coordinated effor to upgrade more than 200 workstations. Provide routine backup and maintenance.

·         Followed procedures for computer purchase and installation.

·         Implemented a inventory database system to automate records.

 

EDUCATION AND TRAINING

 

Gonzaga University, Spokane, WA

Bachelor of Science (Computer Science), 1994

 

CERTIFICATIONS

 

Microsoft Office User Specialist: Word, Excel, PowerPoint, and Access

Microsoft Certified Systems Engineer