435 Edsel Road, Pomona, CA 91766  / Tel# (818) 408-3414 Email: jeffvann@hotmail.com

 

OBJECTIVE

 

Position as Community Service Volunteer utilizing organization, problem-solving, training, and customer service skills.

 

AREAS OF EXPERTISE

 

Client Services and Problem Solving

·         Maintained communication lines to resolve client disputes

·         Analyzed solutions.

·         Reduced complaints by 45%.

·         Developed trust with volunteers and staff.

 

Operations Management

·         Scheduled thousands of volunteers on community wide initiatives.

·         Utilized IT solutions to improve effectiveness.

·         Conducted surveys to improve future events.

·         Analyzed finances for fundraising campaigns.

 

Staff Training and Supervision

·         Trained 10 staff members and 100 volunteers.

·         Designed a training session to reduce injury.

·         Maintained database of volunteers to help with future events.

·         Recruited 100 volunteers for the annual Soup Kitchen fund drive.

 

EXPERIENCE

 

Community Service Volunteer	2002 - Present
Program Assistant	6/00 - 12/00
Campaign Organizer	6/00 - 11/00
Marketing Assistant	6/99 - 9/99

 

EDUCATION

 

Bachelor of Arts (Communications), 1999

University of California Pomona

 

Fundraising Certificate, Pomona, CA, 2000

 

AFFILIATIONS

 

American Cancer Society Fundraiser

American Red Cross Volunteer

Future Leaders of America, Member

 

VOLUNTEER AND CIVIC ACTIVITIES

 

Walk for a Cure, Organizer

Community Clean-up Day, Volunteer