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James D. Hopkins 4338 Conifer Drive Bellevue, WA 98007 (425) 531-5467 | |
| Summary | ||||||||||||
Maintained professionalism while
providing excellent customer service. Able to mediate mutually
agreeable outcomes and provide strategic business solutions. Experienc
in streamlining operations, boosting morales, and satisfying difficult
customers.
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| Business Experience | |
Sunoco Ltd., Bellevue, WA | 2001 - Present |
| Commercial Accounts Manager | |
| Manage
a large portfolio of 300 major commercial accounts for a top
organization. Account revenues in excess of $200 million. Worked with
colleagues to ensure customer satisfaction and client retention in
competitive market. Primary resource person for colleagues and
management. | |
Husky Communications, Bellevue, WA | 1999 - 2001 |
| Administration Team Leader | |
| Juggled daily operations for a busy call center. Handled important and escalated customer disputes. Rescued hundreds of dissatisfied customers from leaving the company. Optimized scheduling to decrease call wait time. | |
Linford Cruises, Bellevue, WA | 1999 - 1999 |
| Chief Steward | |
| Coordinated recreational activitis and tour schedules for passengers. Met the needs of high-net worth clients through excellent customer service and exciting touring schedules. | |
Roberts Global Experss, Bellevue, WABrisbane, Australia | 1998 - 1999 |
| Account Manager | |
| Renegotiated multimillion dollar accouns which were in the red to turn a profit in under six months. Secured $2 million in additional business during first year. | |
Roberts Global Experess, Bellevue, WA | 1997 - 1998 |
| Credit Collections Officer | |
| Collected from over 2000 national and international debtors. Slashed outstanding accounts by 23%. | |
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