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CARLA C. WINFIELD 2111 Post Avenue Valparaiso, IN 46833 (219) 241-1111 | |
| Summary | ||||||||||||
| Professional with proven success in management and operations. Excellent customer service and communication skills. Knowledge and Skills Include:
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| Areas of Expertise | |
| Administrative / Management • Took reservations for more than 3000 clients. Handled over 200 reservations each day. • Managed ten employees; served as resource for technical operations. • Managed schedules for over 30 agents. • Prepared comprehensive monthly financial including billing. • Ensured satisfaction of customers. Human Resources / Personnel • Managed all recruiting and hiring. • Motivated employees to greater commitment to customer service. Customer Service / Communication • Dealt with thousands of customers each month. • Led teams for orientation and training exercises. | |
| Experience | |
Community Resorts, Valparaiso, IN | 1999 - Present |
| Assistant Director of Operations | |
| • Managed all timeshare operationsaspects for over 3000 clients, including scheduling and record keeping.. | |
Northwest Airlines, Valparaiso, IN | 1989 - 1999 |
| Service Supervisor | |
| Education / Training | |
Indiana Travel School. Valparaiso, IN | 1989 |
| Travel Training | |
| Continuing Education Training: Leadership Principles, and Complaint Resolution. | |
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