Resume Examples |
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Nancy B. Davis 2456 Skips Lane Show Low, AZ 85901 (928) 601-7138 | |
| Objective | |
| A position in Technical Support as Application Support Analyst. | |
| Technical Skills | |
| • | DBS Management: MS Access, Siebel Ebiz 2000 |
| • | System Analysis: Architect, MS Project |
| • | Client/Server Applications: Power Builder 5.0 |
| • | Operating Systems: Windows 98/2000/NT |
| • | Hardware Systems: Unix, PC, Mac |
| • | Software Applications: Word, Excel, Outlook, Power Point, Access, Real Player, Media Player, Internet Explorer, and Desktop Imager |
| • | Programming Languages: C, Visual Basic 5.0, Java, and C++L |
| Relative Work Experience | |
Rutherford Systems, Inc, Kingman, AZ | 2001 - Present |
| APPLICATION SUPPORT ANALYST/HELP DESK | |
| • Administered web-based training courses for 2000 employees. • Resolved Microsoft desktop applications issues for over 900 users. • Configured and resolved problems with Windows Media Player 4.0. • Activated employee, customer, and company affiliate profiles. • Merged and assigned profiles for internal employees. • Addressed 20-25 technical issues of internal employees on a daily basis. • Resolved HTML scripting issues. | |
Crandall Bank, Phoenix, AZ | 1999 - 2001 |
| DESKTOP SUPPORT ANALYST | |
| • Developed database to store customer information. • Developed User Interface for databasse to provide user friendliness. • Addressed all technical issues regarding the database. • Trained 10-15 employees in use of the database. | |
Crandall Bank, Phoenix, AZ | 1997 - 1999 |
| ACCOUNT ASSISTANT | |
| • Conducted telephone calls to customers. • Researched customer banking data for analysis. • Helped complete financial documents. | |
| Education | |
Arizona State University, Tempe, AZ | 2001 |
| Bachelor of Science, Business Management | |
DeVry Technical Institute, Mesa, AZ | 1999 |
| Associate, Computer Information Systems | |
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