Kristin J. Jackson

222 Lowdes Road

Bakersfield, CA 93301

(661) 420-5577

OBJECTIVE

A position in client services where excellent customer service and relationship building is needed.

PROFILE

·       Several years experience in client service. Have managed over 200 accounts and cultivated mutually profitable, long-term relations. Recognized by clients for excellent customer service skills.

·       Exceptional communication skills; able to write and speak clearly and effectively.

·       Most-productive employee as determined by supervisor.

PROFESSIONAL EXPERIENCE

Account Executive: Highland Telecom, Bakersfield, CA

2001-present

Currently care for 60 corporate accounts for large organization.

·       Manage accounts and ensure perfect client satisfaction by quickly resolving all accound disputes.

·       Increase revenue through up-selling to new and existing clients.

Account Agent: Chavez Group, Bakersfield, CA

2000

Served as point of contact for marketing teams and clients of large account.

·       Performed concierge services to valuable clients.

·       Ranked in top 5% of group for effective  service.

Account Rep: Countrywide Marketing, Bakersfield, CA

1997-1999

Opened and serviced several large accounts. Sold to high-net worth individuals.

·       Managed entire sale from cold call to contract negotiation. Opened more than 55 new accounts. Top representative for number of sales calls made.

·       Successfully retained angry customer saving the company $3500 in lost revenue..

Sales Associate: Jackson Automotive, Bakersfield, CA

1995-1996

Delivered marketing and customer service to diverse group of clients..

·       Consistently ranked as top performerf.

·       Exceeded sales quotas 90% of the time.

Prior experience as Airline Representative for major airline; managed transcontinental flights. Also served as Office Manager for large law firm.

EDUCATION/TRAINING

·       Bachelor of Science Degree: Sociology, Fresno State University, Fresno, CA.

·       Attended numerous professional seminars, including 7 Habits of Highly Successful People.

ADDITIONAL INFORMATION

·       Computer proficient in all Microsoft Office applications and Internet research.